Privacy Policy

Last Updated: December 2024

At Bird Nest ("we," "our," or "us"), transparency and trust are at the core of our operations. This Privacy Policy ("Policy") explains how we collect, use, store, and share your personal data when you interact with our website (the "Site"), mobile applications (the "Apps"), or any of our services (collectively, the "Services"). This Policy also outlines your rights and choices regarding your personal data.

1. Information We Collect

We collect two types of information:

a. Personal Information

Contact details: Name, email address, phone number, and billing information.
Identification documents: Government IDs or photos for verification purposes.
Booking details: Stay history, preferences, and special requests.
Payment information: Collected securely via our third-party payment processors.
Communication: Messages, reviews, and inquiries shared through email, phone, or other channels.

b. Non-Personal Information

Device and browser details: IP address, operating system, and browser type.
Usage data: Page views, clicks, referring URL, and session activity.
Cookies: Data collected through cookies and tracking technologies to improve user experience.

2. How We Collect Information

We collect data through the following methods:

Direct Interactions: Information you provide when booking accommodations, registering an account, or contacting us.
Automated Technologies: Data gathered via cookies, web beacons, and similar tracking technologies during your use of our Services.
Third Parties: Information received from social media logins (e.g., Google or Facebook), advertising platforms, or analytics services.

3. How We Use Your Information

Provide Services: Facilitate bookings, process payments, and fulfill customer requests.
Enhance Experience: Personalize stays, preferences, and communication.
Communicate: Send booking confirmations, updates, and service-related notifications.
Marketing: Share promotional offers, newsletters, and relevant updates (with your consent where required).
Analytics: Monitor trends, improve performance, and develop new features.
Fraud Prevention: Detect illegal activities, enforce our Terms of Service, and comply with legal obligations.

4. How We Share Your Information

Service Providers: With trusted third parties, such as payment processors, hosting services, and analytics platforms, to perform essential functions on our behalf.
Affiliates: With Bird Nest subsidiaries and affiliated companies for consistent service delivery.
Legal Compliance: When required to comply with legal obligations, law enforcement, or to protect our rights and interests.
With Your Consent: When you explicitly authorize us to share your data with third parties (e.g., for special promotions).
Aggregated Data: Non-personal data that does not identify individuals may be shared for research, marketing, or analytics purposes.

We do not sell your personal data to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Understand user behavior and improve our Site and Services.
Deliver tailored advertisements based on your browsing activity.
Track preferences to personalize your experience.

You can manage cookie preferences through your browser settings or opt-out of tracking for interest-based advertising.

6. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss. For example:

Encrypted transmissions (SSL) for sensitive data like payment information.
Secure servers and restricted data access.

However, no system can guarantee 100% security, and you share your data at your own risk.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or comply with legal obligations. When no longer needed, your data will be securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you.
Correction: Update or amend inaccurate or incomplete information.
Deletion: Request the deletion of your personal data, subject to legal obligations.
Opt-Out: Withdraw consent for marketing communications or tracking technologies.

To exercise these rights, contact us at [email protected].

9. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors without parental consent. If we learn of unauthorized data collection, we will promptly delete such information.

10. Third-Party Links

Our Site and Services may contain links to external websites. We are not responsible for their privacy practices or content. Please review the privacy policies of these third-party sites.

11. Updates to This Policy

We may update this Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page, and significant changes will be communicated via email or notifications. Please review this Policy regularly.